EduCareDo Ltd is committed to providing professional and quality service. As a registered Australian company, providing services internationally, EduCareDo Ltd is bound by the Australian Government Privacy Act 1988, which sets out a number of principles concerning the privacy of individuals. The EduCareDo community also extends into Europe and for this reason we also comply with the European Union (EU) data protection law called the General Data Protection Regulation (GDPR).
Collection of your Personal Information
By enrolling into our course, you will be submitting personally identifiable information. This will include your name, mailing address, email address and telephone number. Other information you share with us during the enrollment process includes year of birth, occupation, eligibility for discounts as a parent or teacher of a Steiner/Waldorf School student, an Anthroposophical Society Member, or by identifying yourself as being a member of a Study Group.
When you complete the required work, you will submit this to EduCareDo for assessment and feedback. Information you submit is out of your own free will and you may include what you like. Your work will be looked at by at least one of our tutors, sometimes two or more, if needed. From time-to-time a tutor may need to contact a third party if they are unable to answer a student's question, and if so, they refer to the student as 'one of our students' and not by the student's name, unless at the request of the student, or in consultation with the student who consents to their information being passed on to the third party.
Student details are stored in three locations:
1. Our central computer database. This is also backed up on an external hard-drive;
2. In our Email account. We use this for student mail outs and correspondence;
3. In a printed, hard-copy file.
EduCareDo Ltd does not have access to credit card details used for payment because we use the services of PayPal.
Sharing of your Personal Information
We do not provide your personal information to other companies or individuals.
From time to time we are asked to forward information to our students from businesses or individuals who feel our students may benefit from their services. We (the directors, secretary, course coordinator and/or tutors) look at the request and determine if it is something that EduCareDo wishes to support, and if so, we will forward the information to students ourselves. We do not disclose or share our student database.
Use of your Personal Information
We use student's personal information to supply them with correspondence and tutoring in accordance with the course. From time-to-time we may email our students to let them know about changes to EduCareDo, new courses, or third party information which we deem as appropriate and likely to be welcomed by the student.
If a student no longer wishes to receive correspondence from EduCareDo, they can contact us and ask 'opt out' of:
- receiving information from 3rd party businesses and individuals, through EduCareDo emails or mail-outs;
- receiving extra correspondance from EduCareDo eg emails asking how the student is going with their studies if we haven't heard from them for a long time;
- receiving all communication from EduCareDo Ltd.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons.
You may also ask to change your personal information if you find that it is not accurate, up-to-date or complete.
To protect your privacy and the privacy of others, we will need evidence of your identity before we can grant you access to information about you or change it. You can contact us by email, or send your request or complaint to the postal address below. We undertake to respond within 30 days. If the request or complaint will take longer to resolve, we will provide you with a date by which we expect to respond.
How we protect your Personal Information
This website is hosted in Australia.
To help protect the privacy of data and personal information we collect and hold, we maintain physical, technical and administrative safeguards. We update and test our security technology on an ongoing basis.We train our staff about the importance of confidentiality and maintaining the privacy and security of your information. Access to your Personal Information is restricted to team members who need it to provide benefits or services to you.
Phone: (02) 8004 8694 within Australia, or +61 2 8004 8694 International
PO Box 1064
Mullumbimby NSW 2482